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Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

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Home > Success Center > Smart Start Onboarding Program

Smart Start Onboarding Program

Smart Start Onboarding Program

    • Customer Testimonials

      • “What I most liked about Smart Start was the fact that our deployment was quick and reliable. Working with the Smart Start team for our Patch Manager implementation saved us two or three weeks of implementation time.”
        William M.
        Network Administrator/Engineer
        Medical Industry
        SolarWinds customer since 2004

      • “I believe Smart Start for LEM helped me shave two or three weeks off my deployment time and getting the best practices early in my deployment was a big benefit."
        Josh M.
        Server Administrator
        Banking Industry
        SolarWinds customer since 2017

    • The SolarWinds Academy

      • The SolarWinds Academy provides education programs for IT Professionals. Our training curriculum promotes an understanding of SolarWinds products through certifications, instructor-led classes, and eLearning videos.
        Learn more about the SolarWinds Academy

    rocket.png  SolarWinds Smart Start Program


    Smart Start is SolarWind's assisted onboarding program.  Smart Start provides access to one of our implementation experts who will work with you to understand your goals, assist you in installing and configuring your product, and help optimize your environment for how you need your business to run.  


    We will strive to:

    • Get you up and running quickly (typically between 2-6 weeks)
    • Set up your environment according to SolarWinds recommended best practices
    • Act as a guide for you from installation through optimization


    What's Included and How Does Smart Start Work?

    Step 1 - Get Started

    We will schedule a welcome call to:

    • Introduce you to your expert
    • Review your environment
    • Review your IT management goals 
    • Prioritize how to move forward with what's important to you

    Step 2 - Install and Configure

    We will schedule configuration sessions in order to:

    • Assist in getting the product installed
    • Work through a checklist of optimization activities based on your priorities

    Step 3 - Optimize

    We will follow up with you to:

    • Ensure that the optimizations in place are meeting your needs
    • Verify that you feel confident in the product configuration 
    • Discuss resources that SolarWinds offers to help you keep getting the most out of your product

    Important Details

    • The Smart Start program is only valid for 90 days from purchase.  If you are not ready to deploy, you should wait to purchase.
    • We do not provide onsite support.
    • We are not able to assist with developing custom scripts, templates, or queries.
    • We will not take control of your environment to perform installations, configurations, migrations, or upgrades.
    • We do not provide troubleshooting for issues with third-party products.


    What Products Have Smart Start Offerings?

    You can purchase Smart Start just like any other SolarWinds product.  Be aware that Smart Start offerings do change based on your region.  



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