SolarWinds Onboarding
Start Strong. Simplify Setup. Accelerate Success.
Welcome to Your SolarWinds Onboarding Journey
Every successful deployment begins with a smooth onboarding experience. SolarWinds Onboarding Services help you set up, configure, and activate your solutions quickly, so you can start realizing value from day one.
What You’ll Gain
- Confidence in Setup: Step-by-step guidance to ensure a successful installation.
- Faster Time-to-Value: Go from purchase to production in days, not weeks. installation.
- Expert Assistance: Direct access to SolarWinds onboarding specialists.
- Continuous Learning: Access SolarWinds Academy and Success Center resources anytime.
Compare Onboarding Paths
Whether you prefer to learn at your own pace or with guided assistance, we offer onboarding paths designed to fit your schedule, resources, and the complexity of your environment.
Program | Type | Delivery | Description | Ideal For |
|---|---|---|---|---|
Self-Led Onboarding | Complimentary | Self-Paced | Access our step-by-step guides, videos, and documentation to install and configure your SolarWinds solutions at your own pace. | Customers are comfortable deploying independently. |
Guided Onboarding | Complimentary (Up to two Hours) | Remote, Assisted | New customers will automatically receive a welcome email to join a live orientation meeting session from a SolarWinds onboarding specialist, to review setup, activate the license, validate the configuration, and answer questions. | First-time customers or smaller environments. |
Deployment Services | Paid Engagement | Structured, Remote | Fixed-scope onboarding and implementation with expert-led sessions for complex, multi-product, or enterprise deployments. | Large-scale, global or mission-critical environments. |
Ready to Begin?
Take the first step toward success with SolarWinds. Choose your onboarding path and let’s get started.
Self-Led Onboarding
Designed for customers who prefer independence, the Self-Led Onboarding Program provides:
- Product-specific setup guides and best practices
- Video tutorials and documentation via the Success Center
- Access to SolarWinds Academy for structured learning and certification paths
- Community support through THWACK®
Start Your SolarWinds Journey
- Monitoring & Observability
- Network, Infrastructure
- Application, Security
- Database
- IT Service Management
- Tools
View Install Resources:
View Install Resources:
View Install Resources:
View Install Resources:
Guided Onboarding
Work directly with SolarWinds onboarding experts. Typically completed within 2 hours.
Our Guided Onboarding program includes:
- Receive a welcome email and a 1:1 planning session when you subscribe to any SolarWinds products
- Product introduction and feature overview
- Q&A and license activation with a SolarWinds Onboarding Specialist
- Access to follow-up resources and knowledge sessions
Deployment Services
When your onboarding needs extend beyond the basics, SolarWinds offers Deployment Services (DS Lite–DS3) structured, fixed-scope engagements that ensure large or complex environments are deployed efficiently and correctly.
SolarWinds Support Offerings
We designed our support plans to give you the power and flexibility to focus on what you need.