New to SolarWinds Products?
Get started quickly as a new SolarWinds customer Get helpful resources, product training, self-guided or assisted onboarding, support – all in one place.
Steps to Success With your New Product
Get started on the right foot with options for self-guided setup or personalized assistance.
Stage 1
- Create your Customer Portal login
within 7 days to access your product downloads and license keys. - Download the Customer Success app
Real-time notifications and support cases. - Self-Led Onboarding
View project plans and other onboarding resources for your product. - Product support pages
Bookmark the documentation site.
Stage 2
- Resource Center Library
Access free eLearning videos. - Customer Portal Virtual Classrooms
Sign up for live and on-demand classes, office hours, or Quick Byte videos - SolarWinds Certified Professional program
Get certified!
Stage 3
- Join the THWACK Community
Sign up to become a THWACK IT Community member - Expert Guidance
Paid support for more custom assistance. - Premium Technical Support
Advanced and premium support tiers.
Onboarding Resources
Bookmark SolarWinds websites
Learn about SolarWinds, our solutions and products.
Find product documentation, troubleshooting resources, and knowledge base articles. You can also learn about SolarWinds support, onboarding, and academy programs.
Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.
With your portal login, you can manage licenses download product updates, submit support tickets, and much more.
Bookmark SolarWinds websites
Learn about SolarWinds, our solutions and products.
Find product documentation, troubleshooting resources, and knowledge base articles. You can also learn about SolarWinds support, onboarding, and academy programs.
Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.
With your portal login, you can manage licenses download product updates, submit support tickets, and much more.