Skip to Main Content
  • SolarWinds.com
  • Customer Portal
  • THWACK®
  • Events
  • SolarWinds Blog
  • Contact Us

  • Help Center

    A glossary of support availability, tips, contact info, and customer success resources. We're here to help.

    Getting Started

    New To SolarWinds
    Upgrading

    Upgrade Resource Center
    Latest Downloads

    Available releasesHot Fixes
    Support Assistance

    Working with Support
    Renew Maintenance

    Renewal options
    Security

    Trust CenterSecurity Advisories

  • Products

    Find support, documentation, guides, and all resources for every product.

    View All Products
    Monitoring and Observability

    SolarWinds ObservabilitySolarWinds Platform (Orion Modules)
    Database

    Database Performance AnalyzerSQL SentryDatabase Performance Monitor
    IT Service Management

    Service DeskWeb Help DeskDameware Remote EverywhereDameware Remote SupportDameware Mini Remote Control
    Security

    Security Event ManagerAccess Right ManagerPatch Manager
    Tools

    Serv-U Managed File Transfer ServerServ-U FTP ServerKiwi Syslog Server NGKiwi CatToolsEngineer's ToolsetNetwork Topology Mapper

  • Onboarding & Services

    The SolarWinds Academy offers next-level education resources to help you learn more about your product.

     

    Our Customer Support plans provide assistance with Solarwinds product questions, troubleshooting, and product-related issues.

    Onboarding

    SolarWinds OnboardingDeployment Services
    Support Offerings

    Premium Support Offerings
    Federal Support Offerings

    Federal Premium SupportFederal Deployment Services
  • Academy
  • Documentation
Submit a Ticket
Skip to Main Content
  • Academy
  • Documentation
  • SolarWinds.com
  • Customer Portal
  • THWACK®
  • Events
  • SolarWinds Blog
  • Contact Us
SolarWinds Footer Logo

SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.

Try SolarWinds
  • Free Product Trials
  • All Tools
  • Interactive Demos
  • Preference Center
Security
  • Trust Center
  • GDPR Resource Center
  • Secure by Design
  • Security Information
For Customers
  • Customer Portal
  • Support
  • Documentation
  • THWACK Community
About SolarWinds
  • Company
  • Careers
  • For Government
  • For Investors
Resources
  • SolarWinds Blog
  • Resource Center
  • Knowledge Hub
  • Gartner® Magic Quadrant™ Observability
Try SolarWinds
  • Legal Documents
  • Privacy
  • California Privacy Rights
  • Web Accessibility Statement

©2026 SolarWinds Worldwide, LLC. All rights reserved.

Security Event Manager

Let’s get your product installed and configured!

We offer our Self-Led Onboarding program so that you have quick access to a project plan, video walkthroughs, and quick links to the technical documentation for the installation and configuration of your products. We also offer a comprehensive documentation library should you need more information related to your product.
Get Project Plan NowView All Documentation

Troubleshooting Articles. We’ve got you covered.

Troubleshoot the SEM reports application
Troubleshooting SEM agents
Troubleshoot alerts in the SEM console
Troubleshoot SEM Agents and network devices
Troubleshoot network or syslog device logging
Troubleshoot the SEM reports application

SolarWinds Academy Training and eLearning

Virtual Classrooms
eLearning Videos
SolarWinds Certified Professional
THWACK®

Discover THWACK®

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.
Join Now

Upgrade Tools and Information

  • Upgrade Paths
  • Upgrade Guide
Upgrade Paths

Upgrade Paths for SEM

View the full table of upgrade paths from all prior SEM versions to the latest version. If you need an upgrade package for an earlier version of LEM or TriGeo SIM (no longer supported), open a Customer Support ticket.

View upgrade paths
Upgrade Guide

Upgrade Guide for Security Event Manager

The Security Event Manager upgrade package upgrades SEM and its components: the SEM console, SEM agents, and SEM reports. l SEM 2020.2 and later versions of SEM can be directly updated to SEM 2021.4. l SEM 6.4 through SEM 2019.2 must first be upgraded to 2020.2 and then to SEM 2021.4. l To upgrade from pre-6.4 versions of SEM (LEM), see Upgrading from prior versions.

View Upgrade Guide
  • Upgrade Paths

    Upgrade Paths for SEM

    View the full table of upgrade paths from all prior SEM versions to the latest version. If you need an upgrade package for an earlier version of LEM or TriGeo SIM (no longer supported), open a Customer Support ticket.

    View upgrade paths
  • Upgrade Guide

    Upgrade Guide for Security Event Manager

    The Security Event Manager upgrade package upgrades SEM and its components: the SEM console, SEM agents, and SEM reports. l SEM 2020.2 and later versions of SEM can be directly updated to SEM 2021.4. l SEM 6.4 through SEM 2019.2 must first be upgraded to 2020.2 and then to SEM 2021.4. l To upgrade from pre-6.4 versions of SEM (LEM), see Upgrading from prior versions.

    View Upgrade Guide