Explore Monalytic Federal Deployment Services

Our Monalytic Federal Deployment Services are a tiered set of guided assistance offerings with the goal of ensuring customers can confidently deploy SolarWinds solutions in their environment using industry best practices. Designed to meet customer needs, Monalytic Federal Deployment Services consist of three fixed-scope deployment package options for small, medium, and large deployments. All of the packages are performed (or subcontracted) by SolarWinds wholly-owned subsidiary, Monalytic, Inc.

Compare Monalytic Federal Deployment Services Offerings

Category	Deployment Services 1	Deployment Services 2	Deployment Services 3
Total Allotted Hours (Up To)	30	70	125
Platform Planning	Up to Three Hours Use Case Review Deployment Planning	Up to Four Hours Use Case Review Deployment Planning	Up to Eight Hours Use Case Review Deployment Planning
Platform Installation	Up to Three Hours On-Premises Instance	Up to Six Hours On Premises or Cloud-Based Instance	Up to 10 Hours On Premises or Cloud-Based Instance Scalability Engines
Platform Configuration	Up to Five Hours SNMP and WMI Credentials Provisioning	Up to 12 Hours SNMP and WMI Credentials Provisioning Node Discoveries	Up to 22 Hours SNMP and WMI Credentials Provisioning Node Discoveries TLS Configuration for EOC or Web Console
Observability & Alerts	Up to 14 Hours Groups and Dependencies Alerts and Reports	Up to 33 Hours Groups and Dependencies Alerts and Reports Manual Node Imports Application Component Monitor Templates	Up to 57 Hours Groups and Dependencies Alerts and Reports Manual Node Imports Application Component Monitor Templates
Platform Training	Up to Three Hours Working With Support and Escalations Overview Training	Up to Eight Hours Working With Support and Escalations Overview Training Custom Hour-Long Virtual Training Session	Up to 15 Hours Up to Eight Hours Working With Support and Escalations Overview Training Custom Hour-Long Virtual Training Session Virtual Hour-Long Product Training Session
Journey Success	Up to Two Hours Deployment Summary Optimization	Up to Two Hours Deployment Summary Optimization	Up to Three Hours Deployment Summary Optimization

Federal Deployment FAQs

To learn more about Monalytic Federal Deployment Services and see the full comparison table:

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What other Professional Services does SolarWinds offer?

If your needs exceed the fixed-scope Federal Deployment offerings, SolarWinds offers custom Professional Services through its wholly owned subsidiary, Monalytic (contracted separately), to customize your deployment project plan and implementation to your specific organizational needs. There are three options to select from: Federal Resident Engineer Services and Daily or Weekly Professional Services. For more information, please visit http://www.monalytic.com or contact your SolarWinds sales representative or authorized Partner.

What are the program limitations?

Support does not include the development of custom scripts, templates, or SQL queries; performing analysis of—or troubleshooting for—performance problems related to third-party products; or SQL or operating system issues. SolarWinds will not take control of a company’s environment to perform full installations, configurations, migrations, or upgrades. SolarWinds will not go on-site to perform service business needs. However, we offer a variety of premium support offerings to assist you during troubleshooting, problem resolution, product review, new release and upgrade planning, technical and business review sessions, and optimization of your SolarWinds environment.

How do I get Technical Support?

SolarWinds Technical Support helps with fault finding and troubleshooting related to the setup and operation of a SolarWinds environment for customers under active maintenance. SolarWinds is available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Response times are dependent on the support level contract you have in place.

Your options for creating a support ticket are:

Phone (fastest response): Find regional phone numbers

Online Support Ticket: Submit an online support case

Email: technicalsupportfeedback@solarwinds.com

If the Technical Support Team determines it beneficial to interact with your environment directly, your support representative may host a secure remote session to work with you and your environment. Support is provided primarily in English.