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Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

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User Device Tracker (UDT)

User Device Tracker (UDT)

 

UDT gives you the tools to locate users and devices on your IT network. Quickly locate network devices with ease by searching IP or MAC address, user, host, node, port, or vendor. Map and monitor your wireless access points, switches and ports for errors, performance, and capacity usage. Always know how switches and ports are being used, and which switches are nearing capacity. Detect rogue devices and unauthorized users on your LAN or wireless network. Remotely turn switch ports on and off to improve security, or resolve issues such as IP Conflicts.

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