Network Management

UDT endpoint information not populating after running through all troubleshooting steps

This article explains what may be causing endpoint information to not be populated after performing several troubleshooting steps.

First published date

10/15/2018 10:40 PM

Last published date

4/21/2022 1:13 AM

Overview

This article explains what may be causing endpoint information to not be populated after performing several troubleshooting steps. Also, you cannot find anything wrong from the polling side.

Product section

User Device Tracker

Cause

n/a

Resolution

See this guide: Endpoints on ports from non-ethernet based VLANs are missing

In some cases, after verifying high fragmentation of each UDT_PortToEndpoint* Tables in the SWDebugMaintenance.log files in C:\ProgramData\Solarwinds\Logs\Orion, the issue can be resolved by defragmenting the endpoints tables with database maintenance using the following article: Critical index fragmentation error displays in the Orion Web Console

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