Network Management

When running the 'Configuration Wizard' it show's an error stating Solarwinds account is locked after SQL password change

When running the Configuration Wizard it shows an error stating the SolarWinds account is locked after a SQL password change.

First published date

11/6/2018 8:41 PM

Last published date

6/2/2020 8:17 PM

Overview

When running the Configuration Wizard it shows an error stating SolarWinds account is locked after a SQL password change. This issue can happen when the SolarWinds database user account password as expired or has been reset.

Product section

Network Performance Monitor

Cause

The SolarWinds database user password has been changed or has expired on the SQL server

Resolution

Open Orion Service Manager and confirm all services are in shutdown state
- Start, Stop, or Restart Orion Services with the Orion Service Manager
If any services are stopping and starting then these will need to be disabled via 'Services.msc'
Unlock the SolarWinds database user account in SQL server
Confirm all services are staying in shutdown state and not flapping
Re-run the Configuration Wizard and it should now complete
- Run the Orion Configuration Wizard to refresh Orion files

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