Tools

Unable to connect to a remote computer with Dameware Mini Remote Control

You are unable to connect to a remote computer. This depends on your rights within the remote OS (admin vs. non-admin) and the Permission Required settings. This is the behavior when you connect to a remote machine and the Permission Required setting is enabled on the Additional Settings tab within the Dameware Mini Remote Control (MRC) client agent service settings. This applies to admins and non-admins.

First published date

10/30/2018 11:31 PM

Last published date

11/13/2020 5:34 PM

Overview

This article provides steps to taken when you are unable to connect to a remote computer with Dameware Mini Remote Control.

Product section

Dameware Remote Support & Mini Remote Control

Resolution

Verify that the technician has sufficient privileges on the remote computer.

Why do you need permission to connect to a remote machine using the Dameware Mini Remote Control program?

This depends on your rights within the remote OS (admin vs. non-admin) and the Permission Required settings. This is the behavior when you connect to a remote machine and the Permission Required setting is enabled on the Additional Settings tab within the MRC client agent service settings. This applies to admins and non-admins. Also, you connect to a remote machine and the Permission Required for these Account Types setting is enabled on the Access tab within the MRC client agent service settings. This setting applies to non-admins.

See the following articles for more information:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.