Reset a DRE password when Getting Incorrect Email or Password error during DRE login

4/9/2019 7:28 PM

9/2/2025 5:08 PM

Passwords are vital information for Dameware Remote Everywhere - DRE users and technicians.
There are instances in which it could be forgotten.
Password reset in DRE can be performed by the end-user or technician by themselves or the Master Admin/ Primary Admin.

Dameware Remote Everywhere

Resetting passwords from the Login Area:

1. Access the Admin Area login page.
2. Click the Can't Access your Account? Link.
3. Input your username when prompted and press Send.
4. Should you have already associated your DRE login with SolarWinds SSO, you'll be directed to the relevant Password Reset page, confirm the username there, and press RESET YOUR PASSWORD.
   • Otherwise, you will receive an email requesting your account enrollment on SolarWinds SSO.
5. You'll receive an email with instructions to reset your password.
   • Check your spam/junk filter for the password reset email if you are still waiting to receive it within a few minutes​​.
   • If you are still unable to receive email, please refer to: Dameware Remote Everywhere (DRE) technician does not receive the email of the password reset link

For Master Admin that wants to reset the DRE Password of the Technicians and End-User:

1. Log in to the DRE Web Admin Page: https://admin.swi-dre.com.
2. Go to Management > Technicians > Select the Technician.
3. On the top top-menu or right menu of the selected Technician, click "Force Password Change."

If the Force Password change button is unavailable and the status of the user shows as Pending, the SSO for the user is not yet completed.
Please see the article: SSO activation steps in DRE