Tools

SSO activation steps in DRE

This article provides a guide in activating the SSO for the Technicians and End-Users with DRE - Dameware Remote Everywhere.

First published date

4/10/2019 3:33 PM

Last published date

1/30/2026 4:50 PM

Overview

The SSO—Single Sign-On is an activation email sent by DRE to Technicians and End-Users registered by the Master/Primary Admin.
The email address it uses is mailer.dameware.re@solarwinds.com.

DRE SSO EMail
Reminder: Please be vigilant when clicking an email link. Make sure that the Correct Master Admin email was stated on the email before clicking link. Access only links from emails recognized by your Organization.
 
 
SAML authentication for Single Sign-On (SSO) is not currently supported in Dameware Remote Everywhere (DRE). While the term "SSO" is often associated with SAML-based authentication, it’s important to clarify that the SSO functionality described in this article refers to an email sent to newly registered Users or Technicians to activate and use their accounts.

Product section

Dameware Remote Everywhere

Resolution

For Technicians that were registered to the DRE by their Master/Primary Admin:

  1. Know if your Master/Primary Admin registered you to your DRE environment.
  2. Wait for the SSO email to be sent. 
    • ​​Subject: Single Sign-On (SSO) Enrollment Notification
    • Sender: mailer.dameware.re@solarwinds.com
  3. Open the invite email and click the Create SolarWinds DRE SSO Account link.
  4. Complete the registration within 24 hours from the time the email was received:
  5. If it expires, request to the Master/Primary Admin to resend the SSO link.

 

For Master/Primary Admin:

Once a technician or end-user is registered, they will receive a DRE SSO email to the email used for registration.
For cases that the SSO link expires and need to be send again, please follow this:

  1. Go to your Admin Area.
  2. Navigate to Management>Technicians.
  3. Select the intended technician's profile and edit.
  4. Click the Send Invitation button, below the Single Sign On (SSO) text.
    • SSO is not enrolled.png
  5. Inform the technician to check the SSO email.
    • Subject: Single Sign-On (SSO) Enrollment Notification
    • Sender: mailer.dameware.re@solarwinds.com
  6. Inform them to complete and open the email and access the Create SolarWinds DRE SSO Account link within 24 Hours of the account being created or the SSO link being resent.


If you have not received an email, ensure the correct email was registered.
If still unable to receive, it is possible that the email from mailer.dameware.re@solarwinds.com is in the trash/spam folder or being blocked by the email defender.
Please ask your email admin about it.
Example for Microsoft Defender for Office 365

Microsoft Defender.jpg