Network Management

Device that is not monitored by NPM is getting SNMP requests from the Orion Server

This article describes the issue where a device that is not monitored by NPM is getting SNMP requests from the Orion server.

First published date

10/23/2018 2:24 PM

Last published date

9/1/2022 9:49 PM

Overview

This article describes the issue where a UPS device that is not monitored by NPM is getting SNMP request form the Orion server or Polling Engine.

Product section

Network Performance Monitor

Cause

Scenario # 1:

This issue occurs when a  monitored device is incorrectly configured and has the broadcast address use as the polling address. This causes the requests to be sent to all devices including devices that are not directly monitored by NPM.

Scenario 2: If the environment has an IPAM module. It could be that the IP address is included in the IPAM Subnet Scanning.
 

Resolution

Resolution for Scenario#1:

1. Click Start > All Programs > Solarwinds Orion > Advanced Features > Database Manager.
2. Add the default Server and expand the NPM Database (default ) SolarwindsOrion.
3. Run the following query: 
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Select * from Nodesdata where ip_address = '255.255.255.255'
4. Copy the caption that is returned in the query and open the Web Console.
5. Go to Settings > Manage Nodes, and then search using the caption.
6. Edit the nodes and replace the Broadcast address with the correct polling address.
7. Do this for each node that is identified in the query.

Resolution for Scenario #2:

a.  Turn Off scanning to the affected IP address on IPAM without affecting other IPs on that subnet. 

Please refer to this kb: Turn-off IP Address Scanning on IPAM

b. If the issue still persists, Please clear the SDF cache

How to Rebuild JobEngine SDF or DB File in Orion