Network Management

Cannot recreate a deleted custom property in the Orion Platform

When you try to recreate a custom property in the Orion Platform, you receive an error that the property already exists. This is because the custom property previously existed and was not completely removed from the system.

First published date

10/22/2018 2:59 PM

Last published date

4/16/2025 1:20 AM

Overview

This article describes what to do if a custom property was removed from the Orion Platform and you try to create it again, but messages indicate that the property cannot be added because it already exists.

Product section

Orion Platform

Cause

This issue can occur if custom property information was not fully removed from the Orion database when the custom property was originally deleted. The leftover information prevents you from creating the same custom property that was previously deleted. If that is the issue, you can use the SolarWind Active Diagnostics Utility to identify remaining data from the original customer property, as described in the Resolution section.

Tip: Custom property issues can also be related to the List of reserved words in custom property names.

Resolution

Follow these steps to run automated tests that compare custom property data in the SolarWinds Information Services (SWIS) data access layer with custom property data in the Orion database.

Log in to your primary Orion server as an administrator.
Back up the SolarWinds Orion database using SQL Server Management Studio.
In File Explorer, navigate to the SolarWinds installation directory. (The default is C:\Program Files (x86)\SolarWinds\Orion.)
Open the Active Diagnostics folder and run SolarWinds.Orion.ActiveDiagnostics.exe.
When the Active Diagnostics utility opens, select "Run individual tests".
Expand the "Orion Database health" option, and then click the following options to add them to the right panel. (If these options do not appear, you may need to run the Active Diagnostics Self-Check tests first.)
- Check SQL to SWIS custom properties integrity
- Check SWIS to SQL custom properties integrity
Click Run All to run tests that compare the two database tables: SWIS and SQL. Details about any discrepancies will appear in the right pane, with test results. To investigate, you can use the Database Manager utility to view the SolarWinds Orion database
Use the Orion Service Manager to restart the SolarWinds Information Service. See Shutdown and restart Orion services.

You should now be able to recreate the custom property. If issues continue, contact Support or consider clearing the Information Service Subscription. See How to Clear Information Service Subscriptions in Orion Products.

Related topics include:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.