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When connecting to a computer with Dameware Mini Remote Control, the screen of the target computer appears white

This article describes an issue during a remote session where the technician MRC viewer see only blank or white screen.

First published date

10/8/2018 12:17 AM

Last published date

6/3/2026 11:21 PM

Overview

When a technician connects to a target computer with Dameware Mini Remote Control, the screen of the target computer appears empty or white. This issue occurs on Windows 7 and Windows 10 computers with a high resolution or monitor set to landscape (flipped).

Product section

Dameware Remote Support & Mini Remote Control

Cause

This issue occurs because resolution on the display of the target computer is too high on Window 7 and Windows 10 computers or the monitor settings is set to Landscape (Flipped).

Resolution

Option 1

Connect to the target computer.
On the technician's computer, click the smart sizing icon.

Option 2

Disable Mirror driver before connecting to the remote machine. See Connect to a computer without using the Dameware Mini Remote Control Mirror Driver

Option 3

Try updating the remote agent to the same version as the client.

NOTE: Mirror driver won't work if display is closed/off. Make sure that the end user machine/notebook's display is not close or off.

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