Tools

Web Help Desk Mobile

This article will provide information about Web Help Desk Mobile

First published date

10/28/2019 8:40 AM

Last published date

10/12/2020 1:04 PM

Overview

Web Help Desk mobile enables your Apple iOS device to receive SMS text messages from Solarwinds Web Help Desk each time a customer ticket is created or updated.

Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on supported server running Solarwinds Web Help Desk 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download Solarwinds Web Help Desk and the latest APNS certificate from the Solarwinds Customer Portal at https://customerportal.solarwinds.com

The Web Help Desk Mobile Application is also used by Technicians to manage tickets.
The mobile application is only designed for use by Technicians, and not by Clients.
Since Web Help Desk is a mobile application, there are other features not available such as Asset Management, FAQs and the Setup page as the mobile app is mainly used for ticket management and ticket notifications.

Product section

Web Help Desk

Cause

N/A

Resolution

1. Access Apple Store
2. Download and Install Web Help Desk Mobile by Solarwinds Worldwide, LLC
3. Open the Application
4. Configure Server Settings following the instructions in this article How to connect the Web Help Desk mobile application to the Web Help Desk server

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.