Network Management

Web Console via https connection showing This site can't be reached

This article shows how to troubleshoot an issue with the Orion Web Console via https connection showing "This site can't be reached".

First published date

11/8/2019 3:33 PM

Last published date

1/31/2023 12:27 AM

Overview

The customer is unable to access the Orion Web Console on HTTPS connection. Getting an error similar to the screenshot below:

Product section

Network Performance Monitor

Cause

Confirm the Orion Web Console is being accessed via an HTTPS connection. Verify in IIS Manager that the SolarWinds NetPerfMon site binding has no SSL certificate selected as shown in the image below:

Resolution

After confirming that the Orion Web Console is being accessed via an HTTPS connection, determine in IIS Manager if a valid SSL certificate is currently set. To do this follow the steps below:

In SolarWinds NetPerfMon, click on Bindings... then on the Edit... button. This will bring up the Edit Site Binding window below:
After selecting a valid SSL certificate, click on the OK button.
Pull up CMD (command prompt) and run it as an administrator.
Execute an IISRESET command.

The Orion Web Console should now be accessible.

See also, Rebuild the Orion Website or Run the Orion Configuration Wizard

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.