Network Management

VOIP call retention setting issue

This article shows how to check or change the CDR Data Retention Days setting using the Database Manager.

First published date

10/23/2018 3:54 PM

Last published date

8/17/2021 1:39 AM

Overview

Unable to track the correct VOIP history calls. Can only see calls from the last 30 days.

Product section

VoIP & Network Quality Manager

Cause

The retention settings in the CdrDataRetentionDays parameter under the VoIPConfig table are set to 30 days by default.

Resolution

Update the CdrDataRetentionDays parameter based on your requirement. To update the number of days:

RDP to the Orion Server
Use Database Manager to view the SolarWinds database
In the VoIPConfig table, go to CdrDataRetentionDays

Update the setting of days by changing the value parameter to retain the data longer.
Restart the services.

Note:
CdrDataRetentionDays is set to 30 days by default to avoid overloading the CDRs table.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.