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Unable to apply the Serv-U gateway license after upgrading to Serv-U 15.3.2 and above

After upgrading to Serv-U 15.3.2 and above, the administrator may not be able to apply the Serv-U Gateway license.

First published date

12/21/2022 12:50 AM

Last published date

4/16/2025 9:14 PM

Overview

When upgrading from a previous release running Serv-U 15.3.2 and below to a later software release and have a valid registration key, the following error message may appear:

Invalid Registration ID

Your current Serv-U registration key is not valid for this version, most likely because the upgrade protection period has expired.

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Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

This issue occurs due to the transition from Network Service from Local System change in Serv-U 15.3.2 and above.  After upgrade, the service and permission are not applied to the license file and the requires admin to re-apply the license again.

Resolution

Important! When upgrading from Serv-U 15.3.1 and below to a newer version, this should be a one-time change.  If this problem is reoccurring, please file a support ticket.


To obtain a copy of the Serv-U Gateway license:

  1. Open a browser and go to https://customerportal.solarwinds.com.
  2. Log in using your Solarwinds Customer Account UserID and Password.
  3. Navigate to Licenses > Manage Licenses.

For Windows deployments

  1. Remote into Serv-U Gateway Server
  2. Stop the Serv-U Gateway service
  3. Navigate to C:\ProgramData\RhinoSoft\Serv-U Gateway
  4. Edit Serv-U-Gateway-ID.txt file
  5. Clear the existing license key
  6. Enter your paid License Key
  7. Restart Serv-U Gateway service

For Linux deployments

  1. Remote into Serv-U Gateway Server
  2. Navigate to /usr/local/Serv-U Gateway
  3. Edit Serv-U-Gateway-ID.txt file
  4. Clear the existing license key
  5. Enter your paid License Key
  6. Restart Serv-U Gateway service


After the changes, return to the Serv-U MFT Management Console and verify that the Serv-U Gateway status is now Green.

If the above does not work, please follow the following:

  1. Remote into Serv-U Gateway Server
  2. Stop Serv-U Gateway Service from Services.msc
  3. Navigate to (Windows) C:\ProgramData\RhinoSoft\Serv-U Gateway or (Linux) /usr/local/Serv-U Gateway
  4. Create a backup of the Serv-U-Gateway-ID.txt file
  5. Delete the Serv-U-Gateway-ID.txt file
  6. Start Serv-U Gateway service from Services.msc
  7. Go back to your Serv-U Console GUI and Reapply the Serv-U Gateway:
    • Global Domain > Server Details > Serv-U Gateway > Select Gateway > Properties
    • Paste the License Key from SolarWinds Customer Portal on the Text Box under Registration ID > Save

Further Reference: Manually apply a Serv-U license