Manually Apply a Serv-U License

10/26/2018 7:36 PM

3/26/2025 6:52 PM

This article explains how to manually apply Serv-U licenses if the Serv-U Management Console is not available.

Serv-U Managed File Transfer & Serv-U FTP Server

To obtain a copy of the Serv-U license:

• Open a browser and go to SolarWinds Customer Portal.
• Log in using your SolarWinds Customer Account UserID and Password.
• Navigate to Licenses > Manage Licenses.

For Windows:

1. Log in to the Serv-U server.
2. Stop the Serv-U service
3. Go to C:\ProgramData\RhinoSoft\Serv-U
4. Create a backup of the Serv-U folder and save it on the desktop.
5. Open the Serv-UID.txt file in Notepad.
6. Clear the existing license key
7. Paste the license key and save.
8. Restart the Serv-U service

For Linux:

1. Stop the Serv-U service
2. Go to /usr/local/Serv-U
3. Create a backup of the Serv-U folder and save it on another location.
4. Edit the Serv-UID.txt file
5. Clear the existing license key
6. Paste the license key and save.
7. Start the Serv-U service.

If the above does not work, apply the following:

1. Remote into Serv-U Server
2. Stop Serv-U Service from Services.msc
3. Navigate to (Windows) C:\ProgramData\RhinoSoft\Serv-U or (Linux) /usr/local/Serv-U
4. Create a backup of the Serv-UID.txt file
5. Delete the Serv-UID.txt file
6. Start Serv-U Service from Services.msc
7. Go back to your Serv-U Console GUI and Reapply the Serv-U Gateway:
   • Global Domain > Server Details > License Information > Scroll down > Enter License ID > Paste the License Key from SolarWinds Customer Portal on the Text Box under Registration ID > Save
   • See the Register a Serv-U license key article on how to apply licenses on the Management Console.

For Serv-U Gateway: Unable to Apply the Serv-U Gateway License After Upgrading to the Latest Versions