Transactions are unknown - Location not responding

7/28/2020 6:37 PM

7/29/2020 3:41 AM

Player Location may appear green and test as up but all transactions are not playing that are assigned to the Player. Transactions on all other locations are likely to also appear gray / unknown status in the web console. 

Error in the SEUMJobs.log (C:\ProgramData\SolarWinds\Logs\SEUM\)

ERROR SolarWinds.SEUM.Jobs.AgentDetailsController - Unable to get agent details from agent.
SolarWinds.SEUM.Jobs.AgentClientException: Location Not Responding.
   at SolarWinds.SEUM.Jobs.AgentClient.GetHttpResponse(String api, String method, Stream dataStream, String contentType, Dictionary`2 customHeaders)
   at SolarWinds.SEUM.Jobs.AgentClient.GetHttpResponse(String api, String method, Dictionary`2 postVariables, Dictionary`2 customHeaders)
   at SolarWinds.SEUM.Jobs.AgentClient.GetAgentDetails()
   at SolarWinds.SEUM.Jobs.AgentDetailsController.Execute(AgentJobSettings settings)

 

Web Performance Monitor

Unknown

Repair the WPM module on the main WPM application server. This is typically the main polling engine but it can also be additional polling engines.

To determine which polling engine the Player Location is assigned to; go to Settings > All Settings > WPM Settings > Manage Player Locations > select the Player of interest and click Edit > Expand the Advanced section to view the assigned poller in the dropdown. 

 

Please note: This will bring down polling services for the duration of the Configuration Wizard.

1. RDP to the polling engine.
2. Open 'Programs & Features'.
3. Right click the Solarwinds Web Performance Monitor vX.X. - NOTE: be sure you're repairing the main application and not the Playback Player or the Recorder.

4. This will automatically launch the Configuration Wizard. If it does not, launch the Configuration Wizard located in the Start Menu under SolarWinds Orion.
5. Once the Configuration Wizard is complete, open the Orion web console and check the status of your transactions and/or player location(s).