Tools

Technician invalid or inactive shows when logging into the DRE console or admin area

The article describes the resolution for resolving the error message, "Technician invalid or inactive. Please check your username and try again." when a technician login in the DRE Webpage or DRE Tech Console.

First published date

5/14/2024 7:14 PM

Last published date

2/19/2025 6:22 PM

Overview

When a DRE technician tries to log in to the DRE console or the admin area, they get the error message 'Technician invalid or Inactive.'

Product section

Dameware Remote Everywhere

Cause

Wrong URL of the admin area.
The account is not fully registered, as the DRE SSO still needs to be completed

Resolution

Check the following:

Wrong URL of the admin area
- Technician is https://admin.swi-dre.com
The account is not fully registered, as the DRE SSO still needs to be completed.
- For DRE Master Admin/Primary Admin: Please get in touch with SolarWinds Support and request that your SSO link be resent.
- For Technicians: Please contact your DRE Master Admin/Primary Admin, as they can resend your SSO Link.
  - Once sent, access the email from mailer.dameware.re@solarwinds.com, and complete the SSO link within 24 Hours.
  - SSO activation steps in DRE (solarwinds.com)

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.