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Subscribe to iCalendar when running Web Help Desk over https:// only

Subscribe to iCalendar and Outlook when running Web Help Desk over https:// for OSX.

First published date

10/18/2018 10:44 AM

Last published date

8/11/2021 11:22 PM

Overview

This article provides information on how to subscribe to iCalendar and Outlook of the Web Help Desk on OSX 

Product section

Web Help Desk

Resolution

iCal and Outlook 2007 both support subscriptions over https. But since OS X and Windows are not set up to hand off https:// URLs to the calendar application, you must configure the subscription manually.

For iCal only:

  1. In iCal, right-click Subscription and select Copy Link Location.

  2. Create a new subscribed calendar and paste the link location into the https:// subscription URL in the provided field.


For iCal and Outlook 2007 and later:

  1. In iCal, right-click Subscription and select Copy Link Location as described in the previous process description.
  2. Paste the link location into the address bar of your web browser.
    Note: You must use Firefox, Chrome or Safari. Internet Explorer does not work for this procedure.
  3. Change the protocol in the URL from https:// to webcals:// and press Return.  This action sends the request to Outlook, where it can confirm your subscription request.