Network Management

Session Timeout on Web login screen

Specified Cast Invalid

First published date

11/29/2018 10:23 PM

Last published date

6/4/2025 3:20 PM

Overview

The following message appears at the bottom of the screen after trying to log in to the Web Console:

Session Timeout

The following error is also found in the following logs: 

  • %ProgramData%\SolarWinds\Logs\Orion\BusinessLayerHost.log
  • %ProgramData%\SolarWinds\InformationService\v3.0\Orion.InformationService.log
Specified Cast Invalid

Product section

Network Performance Monitor

Cause

This occurs when the TLS configuration does not match the TLS compatibility with SolarWinds Platform products.

Resolution

Registry Editor option

To address the issue please follow the following steps:

  1. RDP to Main Poller
  2. Open Registry Editor (Default location: C:\Windows\regedit.exe)
  3. Create a backup of the registry before editing any values. 
  4. Configure the values to match the supported TLS configuration. 
  5. Stop all services using the SolarWinds Platform Service Manager (Default location: C:\Program Files\SolarWinds\Orion\StopNetPerfMon.exe)

Note: Please make sure that the same configuration is applied across all SolarWinds Servers. 

IIS Crypto option

  1. RDP to Main Poller 
  2. Open IIS Crypto
  3. Select the values to match the supported TLS configuration.
  4. Click Apply
  5. Reboot the SolarWinds Server

Note: Please make sure that the same configuration is applied across all SolarWinds Servers.