Network Management

Repeating or stuck alert in NPM

Keep receiving an alert email for a Network Performance Monitor (NPM) alert which has not re-triggered on the same element each time.

First published date

10/24/2018 4:31 PM

Last published date

8/19/2026 3:09 PM

Overview

Continually receiving an alert email for an NPM alert that has not re-triggered on the same element each time.

Product section

Network Performance Monitor

Cause

This can happen if the alert email is stuck in Subscriptions/Pending Notifications.

Resolution

  1. Remote desktop into the SolarWinds Platform server.
  2. Stop Information Services on all SolarWinds Platform Servers.
    1. How to Start, Stop, or Restart SolarWinds Services with the SolarWinds Service Manager in the SolarWinds Platform
  3. Open Database Manager.
    1. Use Database Manager to view the SolarWinds database
  4. Run the following SQL statements on the database:
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

DELETE FROM PendingNotifications
DELETE FROM Subscriptions
DELETE FROM SubscriptionTags
  1. Start Information Services on all SolarWinds Platform Servers.