Network Management

PDF Attachment missing when being sent by SolarWinds Reports Scheduler Due to AntiVirus

This article is created to address the issue when sending a PDF using the report scheduler and it shows an error instead of having a PDF attachment. Unable to retrieve url: https://FQDN\:443/Orion/Report.aspx?ReportID=635 using PDF type.

First published date

6/20/2025 1:58 PM

Last published date

6/25/2025 11:07 PM

Overview

The PDF report when sent via report scheduler via email is missing

 

 

From ActionsExecutionReport:

2025-06-05 06:55:04,393 [10] ERROR ReportingLogger - (null)  Error during fetching pdf document
2025-06-05 06:55:04,393 [10] ERROR ReportingLogger - (null)  Error during fetching url: https://ZSOLAROPS:443/Orion/Report.aspx?ReportID=635 using PDF type
System.ArgumentNullException: Value cannot be null.
Parameter name: PDF document
   at SolarWinds.Orion.Core.Actions.Impl.Email.EmailUrlExecutor.BuildReportingMailMessage(ISmtpClient smtpClient, EmailConfiguration config, ReportingActionContext reportingContext)

 

From Core Business Layer log:

2025-06-04 14:01:27,163 [10] INFO  SolarWinds.Orion.Security.ProcessRunner - (null)  stderr: 

2025-06-04 14:01:27,163 [10] INFO  SolarWinds.Orion.Security.ProcessRunner - (null)  exit: -1073740768
2025-06-04 14:01:27,163 [10] ERROR ReportingLogger - (null)  Error during fetching pdf document
2025-06-04 14:01:27,163 [10] ERROR ReportingLogger - (null)  Error during fetching url: https://zsolarops.zachrycorp.local:443/Orion/Report.aspx?ReportID=635 using PDF type
System.ArgumentNullException: Value cannot be null.
Parameter name: PDF document
   at SolarWinds.Orion.Core.Actions.Impl.Email.EmailUrlExecutor.BuildReportingMailMessage(ISmtpClient smtpClient, EmailConfiguration config, ReportingActionContext reportingContext)

 

 

 

Product section

Network Performance Monitor

Cause

There could be an issue where some security software is locking the pdf converter files or the exporttopdfcmd process is being tagged as malicious.

 

Resolution

  1. Disable Security software\Anti-Virus
    1. If AntiVirus cannot be disabled, please ensure that following files are excluded from the AV - Files and directories to exclude from antivirus scanning for Orion Platform products (AV exceptions and exclusions)
  2. Reboot the SolarWinds Platform server
  3. Retry to run job scheduler and confirm if PDF files are exported