Network Management
Files and directories to exclude from antivirus scanning for Orion Platform products (AV exceptions and exclusions)
This article provides best practices and recommendations for Orion Platform products in relation to antivirus software.
First published date
12/4/2018 12:55 AM
Last published date
1/31/2025 12:52 PM
Overview
The successful installation and normal operation of the Orion Platform are not typically affected by the presence of antivirus software. The vast majority of Orion Platform installations are hosted on operating systems that also have antivirus solutions installed without any negative impact on the functionality or performance of Orion Platform products.
As the specific configuration of a given vendor's antivirus solution can vary across each deployment, there may be scenarios where additional antivirus configuration could be required for the normal operation and expected performance of the Orion Platform.
As the specific configuration of a given vendor's antivirus solution can vary across each deployment, there may be scenarios where additional antivirus configuration could be required for the normal operation and expected performance of the Orion Platform.
Product section
Orion Platform
Resolution
In general, features of antivirus software such as real-time scanning can have an impact on system performance.
- SolarWinds supports the installation of the Orion Platform with the presence of an antivirus product. If an antivirus product detects a false positive in our software, we will work with the vendor to resolve the issue.
- Although not necessary, you can exclude certain files/directories from scanning. Organizations should assess files before excluding them from antivirus scans.
| Vendor | Product | Description | Solution |
|---|---|---|---|
| Microsoft | Microsoft Defender Antivirus | False positive detection during Asset Inventory polling due to VBScript. | Avoid false-positive antivirus alerts related to Asset Inventory polling in SCM or SAM |
| Microsoft | BitDefender | False positive detection during Asset Inventory polling due to VBScript. | Avoid false-positive antivirus alerts related to Asset Inventory polling in SCM or SAM |
| Microsoft | N/A |
Various antivirus products were observed blocking random files in the <Installation directory>\SolarWinds\ directory. The default path is C:\Program Files (x86)\SolarWinds\ | As a workaround, shut off active scanning temporarily during installation. |