Customer Service
New User - How do I access the Customer Portal
This article provides information on how NEW USERS can access the Customer Portal to review license details/downloads.
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Overview
The SolarWinds Customer Portal is the place where you can review license details/downloads, support cases and access free product training in the Virtual Classrooms. If you are accessing the Customer Portal for the first time, you need to register.
To register, you must know the SolarWinds customer ID (SWID) issued to your company. If you are a SolarWinds customer but do not have a SWID or do not know your SWID, contact SolarWinds Customer Support.
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Create a user profile
To access the SolarWinds Customer Portal, you need to register.
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Go to the Customer Portal at https://customerportal.solarwinds.com/.
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Click Register below the Log In button.
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Provide an email, your SolarWinds customer ID (SWID), and click Register.
Note: Users with multiple SWIDs need only one user profile. Your user profile can be linked to multiple SWIDs.
The account administrator for the company account receives an email with your request and approves or denies it. You will receive an email asking you to activate your profile. Follow the instructions and explore the Customer Portal.
Learn more
- SolarWinds Customer Portal - New User Linked to Your Company Account - how the registration process works, how account administrators manage new access requests.
- Set up additional Customer Portal user accounts - how account administrators can invite new users to the company account.
- Obtain login credentials for the Customer Portal
- Engage with the SolarWinds THWACK community
Explore the Customer Portal
| 1 | Manage licenses and access license keys |
| 2 | Download purchased products |
| 3 | Open a new support case and monitor existing cases |
| 4 | Download free trials of integrated products |
| 5 | Sign up for training |