Obtain login credentials for Customer Portal

You are a new user, and you received an email advising your order has been processed but you cannot login to the customer portal. This article will explain what you need to do to be get your login credentials.

If you have received an email advising your order has been processed and/or have received a copy of your invoice, and you attempt to register via the Customer Portal but you have received the following error:

 This could mean by any of the following:

1. An Individual User Profile has already been created for your email address and is awaiting your activation.  

You should have received an email entitled "User Profile Creation for SolarWinds Customer Portal" on the same date the order was processed. This email contains a hyperlink and some email exchanges strip the email or it gets caught in the Junk or Spam filters. Please check junk/spam for the email. If you cannot locate the email, please contact SolarWinds Customer Service and provide your Customer ID (if known), order number or invoice number. This will help us locate your account more efficiently.

2. You have already activated your Individual User Profile and are linked to that SWID already.

You can go to https://customerportal.solarwinds.com, enter your email address and the password you created.  If you have forgotten your password, click on "Forgot Password?" and a temporary password will be sent to you.

3. Your Individual User Profile is waiting to be approved by an account admin.
Please contact SolarWinds Customer Service and provide your Customer ID (if known), order number or invoice number. This will help us locate your account more efficiently.