Network Management

NTM fails to start (no errors)

This article provides information about the issue when after installing NTM, double-clicking NTM does not start the application.

First published date

10/12/2018 7:36 PM

Last published date

4/1/2019 3:26 PM

Overview

This article provides information about the issue when after installing NTM, double-clicking NTM does not start the application.

Product section

Network Topology Mapper

Cause

This can occur if NTM is not able to access the registry and see license information.

To confirm this is the issue:

1. Open the following file in notepad: C:\ProgramData\SolarWinds\Network Topology Mapper\Logs\SolarWinds.Client.log

2. Look for the following error:

LicenseProvider - Failed to get license. Exception: System.Security.SecurityException: Requested registry access is not allowed.

 

Resolution

To resolve this issue, right-click the NTM application and click Run as Administrator.

 

Optionally, you can also complete the procedures below:

  1. Reset an Orion Platform product license using License Manager
  2. Right-click the NTM application, and click Properties.
  3. Click the Compatibility tab.
  4. Select Run as administrator.
  5. Click OK.