How to collect CPU profile when high CPU is reported in the Orion server

5/1/2019 9:19 PM

11/2/2022 9:11 PM

In this article you will learn how to collect CPU profile for Solarwinds Tech support diagnostics this article is part of below KB guide 

What to check when the Orion website and server are very slow or there is a CPU and memory spike

Orion Platform

How to create CPU profile:

1. Download PerfView from https://github.com/Microsoft/perfview/blob/master/documentation/Downloading.md (© 2019 GitHub, Inc., available at https://github.com, obtained on May 1, 2019)
2. Wait for high CPU, or other issue to occur.
3. Run this command to grab 30s of CPU profile: 
   1. Open CMD as Administrator > Map the perfView and run this command:

PerfView.exe collect /zip:true /nogui /AcceptEULA /MaxCollectSec:30 PerfViewData.etl

4. Contact Support to send the created zip file.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.