Network Management
What to check when the Orion website and server are very slow or there is a CPU and memory spike
This article addresses the most common causes of performance issues on your server. It provides steps on how to check your current environment and health status without sending diagnostics to SolarWinds support.
First published date
10/30/2018 2:34 PM
Last published date
11/2/2022 9:12 PM
Overview
This article provides information on how to check your current server environment and health status. This helps you address the most common reasons for performance issues on your server without sending diagnostics to SolarWinds support.
This article can help you perform the following to eliminate bottlenecks that cause performance issues within the set environment:
- Audit your environment and verify if it has been set up as recommended by the SolarWinds minimum requirements, or according to the settings
- Save on time needed to upload the diagnostics
- Check the environment health internally if security procedures do not permit uploading diagnostics to SolarWinds support
- Identify the root cause before opening a support ticket
Product section
Orion Platform
Resolution
Checklist
Steps- How to check the server hardware using Orion Platform diagnostics
- NPM checking the total number of elements with Orion diagnostics
- NPM Check free disk space on the Orion server and SQL Server
- Tweaking performance of Windows Server on Orion Platform products
- Enable and disable auto dependencies in NPM
- NPM Clear windows temp directory
- Files and directories to exclude from antivirus scanning for Orion Platform products
- NPM checking windows update HF installed with Orion diagnostics
- Unexpected website error when editing nodes in Orion Platform
- Solarwinds latest HF installed
- Check the current server polling rate in NPM
- Check the Orion Platform database size and settings using Orion diagnostics
- Quick disk performance check for SQL Server
- Tips for better Orion Web Console performance
- NPM how to collect CPU profile when high CPU reported
If you still have the same issue with high CPU / memory
Please get a CPU profile with PerfView as CPU profile is the best way to investigate high CPU issues.
Further questions or assistance
Please submit a new support ticket in relation to your question or error. Our support lines are available 24/7.