Network Management

NCM license error: Evaluation time expired

NCM resources show Evaluation Time Expired even the license is already activated

First published date

10/11/2018 8:56 PM

Last published date

1/6/2025 10:25 PM

Overview

This article provides steps to resolve the following error

Evaluation Time Expired


The error appears on the NCM summary view page after a recent upgrade or license activation or de-activation activity.

Product section

Network Configuration Manager

Cause

The error is caused when the SolarWinds Platform Services do not recognize the license.

Resolution

1. Restart SolarWinds services: How to Start, Stop, or Restart SolarWinds Services with the SolarWinds Service Manager in the SolarWinds Platform
2. If the problem persists, deactivate the NCM license using License Manager. If it's a NAM Gen2 license, de-activate the NAM Gen2 license, re-activate it, and refresh the web console.

3. If the problem persists, check for duplicate primary engines in the AllEngines and OrionServers tables using Database Manager, then delete the old engine. To check for duplicates, use the below query and also check if the OrionServerId is correct (in this example the OrionServerId is 5).

SELECT TOP 1000 * FROM [dbo].[Licensing_LicenseAssignments]




database manager.PNG

4. If there are no duplicate engines, repair the SolarWinds Platform in the Programs and Features page of the Control Panel and run the Configuration Wizard.


*Activate the product if it still needs to be activated.