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Migrating Dameware Central Server to a New Server

This article provides steps for migrating the Dameware Central Server to a new Server.

First published date

10/7/2018 1:56 AM

Last published date

1/2/2025 2:02 PM

Overview

Previously, we used the Dameware Central Server database file (DamewareDB.sdf) for migration.
However, this is not possible anymore with the latest version of Dameware Central Server, especially if there are version differences between the old server and the new server.

To migrate the Dameware Central Server, it is ideal to export all of the Dameware Central Server data and import it on the new server.
Reference: Dameware Server Migration by Exporting and Importing the Dameware Central Server Data from the Old or Live Server to the New Server

Product section

Dameware Remote Support & Mini Remote Control

Cause

Resolution

Export all of the data from the Current Server.
- Dameware Server Migration by Exporting and Importing the Dameware Central Server Data from the Old or Live Server to the New Server
Download the latest version of the Dameware Remote Support Central Server or the Dameware Mini Remote Control Central Server from the SolarWinds Customer Portal
Install the downloaded installer to your new server.
Keep the Trial Version before migrating your Dameware Centralized License Key.
Import all of the previously Exported Data from the old server.
- Dameware Server Migration by Exporting and Importing the Dameware Central Server Data from the Old or Live Server to the New Server
Direct all of the DRS and DMRC client Machine to the Host Name /IP Address of the new Server by updating the Dameware Central Server IP/Hostname as shown below:
Test connectivity and make sure no issues are encountered before decommissioning your old server.
The following prompt is expected as the new server has a new certificate unknown to the client. Once accepted, it should work as expected:
Deactivate the Old Server's License:
- Open SolarWinds License Manager from the Windows Start > SolarWinds License Manager > Run "SolarWinds License Manager" as an admin
  - If there is no SolarWinds License Manager yet, Go to Start > SolarWinds > Run "Install (Remove) License Manager" as an admin
- Select DRSC or DMRC and click Deactivate
Activate your New Server using your License Key
- Windows Start > SolarWinds > Run "License Activation(2nd one)" as an admin
- Activate License Online if the machines have internet or offline if none.
  - Reference: Activate a Dameware license

If the Server has no internet connection, refer to these articles for Offline Deactivation and Activation:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.