Dameware License Offline Activation and Deactivation when Dameware Online Activation is Failing

10/7/2018 1:52 PM

3/3/2025 11:39 AM

There are instances in which the machine cannot connect to the SolarWinds License Server due to the machine's internet connection limitation or some underlying connection issue.
For Dameware version 12.2.4 and below, Online License Activation and deactivation are not possible anymore as we have upgraded our Dameware License Server security.
It is the same with SolarWinds License Manager, which uses an older version below 6.2.50.
For this case, we recommend using offline activation.
Please take note that this is a "per machine" process.

The license file generated on this process cannot be re-used and applied to others as this process uses a Unique Machine ID to create a license file.

For any error message encountered during offline activation, please check these articles:
Dameware license activation failed

***This process can also be used with other SolarWinds Product that uses SolarWinds License Manager***

Dameware Remote Support & Mini Remote Control

Unable to use Online License Activation for the following reasons:

• The machine does not have an internet connection.
• The Dameware version is 12.2.4 and below which cannot connect to the SolarWinds license server due to the security upgrade on our server.
• The SolarWinds License Manager is older than 6.2.50.

Dameware Offline Activation

1. Activate the Product based on the License Subscription:
   • For Dameware Mini Remote Control ONLY license key
     • Go to C:\Program Files\SolarWinds\Dameware Mini Remote Control x64 and launch SolarWinds.MRC.Licensor.exe
     • Click "Enter Licensing Information"
     • Make sure Windows says "Activate DMRC"
     • Proceed to Step 2
   • For Dameware Remote Support (a package of Dameware Remote Support and Dameware Mini Remote Control) license key:
     • Go to C:\Program Files (x86)\SolarWinds\DameWare Remote Support and launch SolarWinds.DRS.Licensor.exe
     • Click "Enter Licensing Information"
     • Make sure Windows says "Activate DRS"
     • Proceed to Step 2
   • For Dameware Mini Remote Control Centralized Server and Dameware Remote Support Centralized Server
     • Go to C:\Program Files (x86)\SolarWinds\Dameware Central Server and launch SolarWinds.DameWare.Licensor.exe
     • Click Add License on Dameware Mini Remote Control Centralized or Dameware Remote Support Centralized
     • Make sure Windows says "Activate DMRCC" or "Activate DRSC" respectively
     • Proceed to Step 2
   • For SolarWinds License Manager, Select the correct product you want to activate.
     • Under the Action Tab, select Activate for a new install, and Upgrade for a license renewal.
     • Make sure Windows says the correct product depending on the license key to use.
     • Proceed to Step 2
     • The installer is available in the SolarWinds Customer Portal.
     • 
2. Click This server does not have internet access. Guide me through offline, manual activation, and click Next.
   • 
3. Click Copy Unique Machine ID, and paste into Notepad.
   • 
4. Log into the SolarWinds Customer Portal and go to License Management.
   • 
5. Under the activation key, click Activate License Manually.
   • 
6. Complete the fields, including entering the Unique Machine ID you copied earlier. Click Generate license file.
   • The Email input here will receive the License File specific for this machine.
     • 
7. Save the license file to a shared location that the machine can access without any issues.
   • 
8. Go back to the screen where you generated the Unique Machine ID. Click Browse and select the location where you saved the file.
   • 
9. Finish the installation, and then relaunch your Dameware Application.
   • 

 

Dameware Offline Deactivation

1. Launch SolarWinds License Manager as an administrator
2. Check the correct product to deactivate.
   • 
3. Click This server does not have internet access. ,and click Next.
   • 
4. Specify where to save the DeactivationReceipt.txt. The default is dekstop.
   • 
5. Check the "Yes, I want to immediately deactivate the following licenses."
6. Click Deactivate Now.
7. The DeactivationReceipt.txt will automatically launch
   • 
8. Click Finish.
9. Login to your SolarWinds Customer Portal
10. Scroll down to your Dameware License
11. Click Deactivate License under your License Key
    • 
12. Browse the DeactivationReceipt.txt
    • 
13. Hit Upload
14. License Deactivation is completed.
    • 
15. The license should now be parked and ready to be used again.