Network Management

Manage Windows Credential Page is Blank in Orion Web

When navigating to the Manage Windows Credential page to update or edit existing credentials, the Orion page is blank.

First published date

8/14/2019 8:44 PM

Last published date

2/18/2020 11:26 AM

Overview

This article describes how to troubleshoot blank page and/or missing credential in Manage Windows Credential page in Orion Website. 

Product section

Orion Platform

Cause

An invalid string within the NodeSettings table prevents results from displaying.

Resolution

  1. Open on the Orion Server. 
  2. Query against the NodeSettings table, similar to the following.
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

SELECT NodeID, SettingValue
FROM NodeSettings
WHERE SettingName = 'wmicredential'
  1. Sort through the 'Value' results, looking for a non-integer value within the SettingValue.
  2. If there is a non-integer result, go to that NodeID, and adjust the credential to another credential.
  3. Repeat for any remaining non-integer values.

See also Use Database Manager to view the SolarWinds database and run the configuration wizard to refresh Orion files.