Login Device Check in DameWare Remote Everywhere

Upon login to DRE, the following prompt might be encountered:
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Important Update: Introducing Login Device Check for Enhanced Login Security

Dear Valued Client,

In our ongoing commitment to enhance the security of your account and remote Devices, we are starting to enforce device verification at login. This feature, called "Login Device Check", is available at the Admin Area (Profile > Identification > Security) and is designed to provide you with greater control and peace of mind over your login activities. It will be activated automatically.

What's Changing:

• Effective September 23, 2024: Login Device Check will be set to "Notify". Whenever a login is detected from a new device, you will receive an email notification alerting you of this activity. This will continue until October 1, 2024.
• Starting October 1, 2024: Login Device Check will be set to "Restricted (recommended)". Logins from new devices will be temporarily blocked until you use the link provided in the email notification to mark the new location as secure.

What You Need to Do:

• September 23 Until October 1, 2024: Simply be aware of any email notifications regarding new login locations. No action is required unless you notice suspicious activity.
• After October 1, 2024: If you attempt to log in from a new location, please check your email to authorize the new location using the provided link.

We believe this enhancement will significantly improve the security of your account by ensuring that only trusted devices can access your information. Should you want to change this setting in the future, you can do it from the Admin Area.
If you have any questions or need assistance, please do not hesitate to contact our support team.
Thank you for your continued trust in our services.
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The customers who log in after September 23 will get the following email:

Email Subject: Take Control - Login from a new Device
Sender: mailer.dameware.re@solarwinds.com

Moreover, you might also get the following upon login:

• DRE Security Upgrade
• New device login
• Login to unknown device

1. Login to DRE Web page or DRE Console
2. Check email for Email Subject: Take Control - Login from a new Device from mailer.dameware.re@solarwinds.com
   • If the email is not arriving, check your spam.
   • Check the email defender like Microsoft Defender for Office 365, For quick reference : Dameware Remote Everywhere (DRE) technician does not receive the email of the password reset link 
3. Click the "Whitelist this Device" to complete login.
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4. Login was successful when the following prompt appears on the browser:
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If a tech need to update their devices, they can do so by logging in to the DRE Web Admin Area and navigating to Profile > Identification > Security.

If the email is not received, please contact SolarWinds Technical Support.

Once configured to "Do not show again", this prompt should not appear again.

But if the prompt keeps on appearing even after checking the "Do not show again" button, please ask your DRE admin to perform the following:

1. Login to DRE Web admin page as admin
2. Go to Profile >  Identification > Security Tab
3. If Login device check is set to "Strict", set to Off and save.
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4. Set to Turn Off > Logout 
5. Login > Set it back to "Strict" > Logout
6. Login > Setup Device Whitelist > Logout
7. Login > Check if the prompt still displays