Applications Systems

License capacity issues in SAM

With an unlimited SAM ALX component-based license, you may receive the following error message when attempting to monitor applications on an Additional Polling Engine: "Due to licensing constraints, application polling is disabled. To obtain a larger license, call SolarWinds Customer Service."

First published date

11/29/2018 10:33 PM

Last published date

4/3/2020 2:04 PM

Overview

This article describes what to do if you have an unlimited SAM ALX component-based license, you're trying to monitor applications on an Additional Polling Engine, and the following message appears: 
Due to licensing constraints, application polling is disabled. To obtain a larger license, call SolarWinds Customer Service.

Product section

Server Application Monitor

Cause

This issue occurs when the application polling is disabled due to a licensing issue.

Resolution

Before completing these steps, note the following:
  • SAM now offers node-based licenses. See the SAM licensing model for details.
  • Make sure you can access the SolarWinds Customer Portal in case you need to reactivate your license later.
  • A simple Orion service restart may be all that is required. It is has been known to resolve this issue when there is a loss of connection to the main engine.
Follow these steps to resolve this issue with a component-based license.
  1. In the Orion Web Console, click Settings > All Settings > License Manager.

  1. When the License Manager page appears, record your license keys so you can easily access them if you need to reactivate your license later
  2. Deactivate the license on the main Orion server and each Additional Polling Engine. 
  3. Reactivate the license on the main Orion server and each Additional Polling Engine
  4. Use the Orion Service Manager to restart the Module Engine on the main Orion server and each Additional Polling Engine
  5. Allow time for polls to begin and then verify that the issue is resolved

In some cases, it's not necessary to disable the APE license, only the SAM license applied to the Orion server, which serves as the main polling engine. For more information, see SolarWinds Orion 2016.2 feature: Web-based License Manager.