Network Management

Incorrect node status in the Orion Web Console

This article addresses an incorrect node status that may appear in the SolarWinds Orion web console.

First published date

10/25/2018 1:12 PM

Last published date

10/3/2022 2:37 PM

Overview

The Orion Web Console displays device node statuses as Up when the device is actually Down. When you ping the device from the SolarWinds server, there is a 100% packet loss.

Product section

Orion Platform

Cause

Stale data in temp directory for the job engine.

Resolution

Go to c:\windows\temp.
Open the Job Engine folders and check for any stale data.
Delete any old ShadowCopyCache folders that are located on this path: C:\Windows\Temp\SolarWinds\JobEngine.v2
Restart SolarWinds Job Engine v2 under Orion Service Manager

If the issue persists, consult the following resources:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.