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How to change technicians username in Dameware Remote Everywhere

Learn how to change technician's username for Dameware Remote Everywhere

First published date

4/5/2019 3:55 PM

Last published date

5/15/2020 3:29 PM

Overview

This article detail how to change a technician's username if, for example, you've accidentally registered a Tech with the wrong e-mail address.

Product section

Dameware Remote Everywhere

Resolution

The following procedure can only be done BEFORE a technician performs their SolarWinds SSO invitation via Dameware Remote Everywhere. Once a Technician has completed their first login via SolarWinds SSO, it is no longer be possible to change their username. The field will be grayed out and cannot be edited: 

  1. Go to the Admin Area.
  2. Navigate to Management>Technicians.
  3. Select the desired technician.
  4. Choose the TECHNICIAN tab.
  5. Change the username as intended on the Username (Email): area.
  6. Click the Save button.
If a technician has logged in and the email address field cannot be changed, you can disable the profile. For more information, see Disable DRE technician profile .