Observability

End of Support - Product Upgrade Advisor

SolarWinds no longer supports the Product Upgrade Advisor.

First published date

5/29/2024 10:57 PM

Last published date

6/16/2025 3:57 PM

Overview

The Product Upgrade Advisor, which was available in the Customer Portal, reached end of support and has been removed.

Product section

Hybrid Cloud Observability

Resolution

To identify an upgrade path for your environment, please use either the Centralized Upgrade page at Settings > My Deployment > Updates in the SolarWinds Web Console, or perform an Offline Installation or Upgrade using SolarWinds Orion Offline Installer on the main SolarWinds server. For additional information, please see Determining your upgrade path with the Orion Installer.

On the Centralized Upgrade Page in environments running 2022.3 and newer, if updates are available, select the Check Compatibility option:
2024-06-06 14_06_46-Centralized_Updates_Compatibility.png
In environments running 2020.2.6 and older, select the Make A Plan option - these options are available both in the offline installer and Centralized Upgrade page of the SolarWinds Web Console:

If you would like to upgrade a SolarWinds product not included with the SolarWinds Platform, including but not limited to SEM, Dameware, or Serv-U, and need information on an upgrade path, please reach out Support:
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Submit a Ticket

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.