Security Compliance

Enable logging for Patch Manager Primary Application Server (PAS)

This article describes how to enable logging on the Primary Application Server (PAS) for Patch Manager clients. This process should be initiated by request from SolarWinds Support. Do not perform this procedure as part of your regular Patch Manager configuration.

First published date

10/26/2018 9:07 PM

Last published date

8/29/2023 5:01 PM

Overview

Complete the one of the following procedures to enable logging on your Patch Manager Primary Application Server (PAS). Generally, only complete this procedure by request from SolarWinds Technical Support.

Product section

Patch Manager

Resolution

Enable logging on Patch Manager

Patch Manager 1.85 and earlier

  1. Log in to Patch Manager. 
  2. Expand EminentWare System Configuration and select EminentWare Servers. 
  3. In the center pane, select your PAS. 
  4. Click the Automation Server Settings tab.
  5. Set Logging Output to 3.
  6. Set Logging to Enabled.
  7. Reproduce the error you are troubleshooting. For example, retry the step that caused the error.

Important: After you have reproduced the error, turn off logging by setting Logging back to Disabled/Error.


Patch Manager 2.0 and later

See How to run Patch Manager Diagnostics and enable logging for additional guidance. 
  1. Log in to Patch Manager.
  2. In the navigation pane, select Patch Manager System Configuration.
  3. In the middle pane, click Log Adjuster and select Verbose.
  4. Select the logging level suggested by SolarWinds Support, and click Apply. 
  5. Reproduce the error you are troubleshooting. For example, retry the step that caused the error.

Important: After you have reproduced the error, turn off logging by setting Logging back to None/Error.


Send the zipped file to SolarWinds Technical Support (Patch Manager 2.1 and later)

Compress the log file into a ZIP file and send it to Technical Support. The log file is located at:
C:\ProgramData\SolarWinds\Logs\PM

You may need to enable hidden files and folders in the Folder Options to view the ProgramData directory.


Zipped files regardless of size

Email the zipped files to your existing SolarWinds Support case or create a new case with Support.