Network Management

Displayed data is obsolete message in an interface widget Orion Platform

This article discusses the 'Displayed data is obsolete. » Learn more' message on interface widgets.

First published date

10/26/2018 10:48 PM

Last published date

2/17/2022 2:38 AM

Overview

If you see the Displayed data is obsolete message it means that no new statistics arrived for the interface for a few subsequent polls. See Why is interface data obsolete? for details.

Product section

Network Performance Monitor

Cause

Node or interface is unmanaged
Polling issues
Target machine does not respond (Network or Firewall issue between poller and end point)
MS SQL Server issues

Resolution

Shutdown and restart Orion services with the Orion Service Manager
Troubleshoot a Test Failed result for SNMP nodes in Orion Platform
- Log in to the polling server. Start > SolarWinds Orion > LogAdjuster > Find: CoreJobs2 >> set to DEBUG > save the change.
- Hit test credentials again in the web console.
- Access CoreJob2.log at: C:\ProgramData\SolarWinds\Logs\Orion\. Is there newly logged data?
- If information is not logged to the file but the test fails - Reinstall JobEngine and collector services
Ensure the interface is not stale and still exists. Force Refresh on the 'List Resources' page. If duplicate interfaces exist you will need to remove the stale interface from monitoring. Old interfaces are not automatically removed.

Workaround - hide the message

If interface polling is not critical, you can hide the message. It will not resolve the issue, only the message will be hidden for all interfaces.

In your web console, go to Settings > All Settings > Polling Settings.
Under DATABASE SETTINGS, clear the ENABLE/DISABLE INTERFACE DATA OBSOLETE AFTER..... POLLS checkbox.
Click Submit to commit the changes

If the issue still persists, reboot the server.

See Polling settings for more details:

Polling Statistics Intervals to learn how to disable the Interface Obsolete message.
Database Settings to find out how long interface data is retained in the database.

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