Dameware license was activated successfully but displaying Expired License or Dameware License is not updating after license renewal

For instances in which there is an existing valid license but the Dameware MRC or DRS are showing as expired or still showing the old validity, it needs to be synced to the SolarWinds License Server.
Due to a Security upgrade on our License Server, only Dameware versions 12.2.3 onwards can connect to the SolarWinds License Server.

Another instance is when you activate the license of a Dameware product, it should work for any user. 
However, in some cases, the activation is successful, but when you open Dameware, it shows that the license is expired.
If you run it as an admin, Dameware shows that the license is activated. 
This is usually due to the machine environment (such as UAC) or user permissions.

Though activated, you'll get the license expired pop-up soon after launching Mini Remote Control. This is due to some background processes that require administrative permissions (such as processes that will only run when launched by the local or domain administrator logged in to the computer).

• The Dameware license needs to be synced to the SolarWinds License Server.
• The Dameware license registry needs to be updated.
• The Dameware cannot connect to the SolarWinds License Server due to some underlying network or TLS connection.
• The Dameware installation and license activation used an Admin account, but the account running the Dameware application does not have access to the registry with a license.

• The Dameware license needs to be synced to the SolarWinds License Server.

  1. Run the Dameware as an admin
  2. On the top menu, click Help > About Dameware > Synchronize
  3. Check if the Dameware license validity is now showing correctly

• The Dameware license registry needs to be updated, or The Dameware cannot connect to the SolarWinds License Server due to some underlying network or TLS connection.

  • Use the SolarWinds License Manager to correct the license.
    1. Download the SolarWinds License Manager from the customer portal. 
    2. If you have an existing SolarWinds License Manager, make sure it is version 6.2.50.20096. If the version is older than this, uninstall it and install the newly downloaded.
    3. Launch the SolarWinds License Manager as an admin.
    4. Put a check on the Dameware Product
    5. Click on "Synchronize"
    6. Check if the Dameware license validity is now showing correctly
    7. If this does not work, follow Option 2 below.

• The Dameware installation and license activation used an Admin account, but the account running the Dameware application does not have access to the registry with a license.

Option 1: If the Account used for installation and license activation is the same as the account running the Dameware.

1. Right-click the Mini Remote Control icon and choose Properties.
   
2. Go to the Compatibility tab and click Change settings for all users.
   
3. Select Run this program as an administrator, and click OK to continue.
   

Option 2: If a separate admin account was used:

1. Install SolarWinds License Manager, which is downloadable from the SolarWinds Customer Portal. Make sure version 6.2 and above.
2. Launch the License Manager as an Admin.
3. Check on the Dameware product, then click the Deactivate button on the right menu.
   • 
4. Complete Online Deactivation. If online fails, try offline: Dameware License Offline Activation and Deactivation when Dameware Online Activation is Failing 
5. Once done, download the SolarWinds License Reset Tool: 
   • 1. Download and extract the license reset utility found here: SolarWinds License Reset Tool
     2. Run the extracted executable as an Administrator.
     3. Password is (without double quotes): "burn/purify"
   • Run the tool only if you don't have other SolarWinds Products installed.
6. Once completed, retry the activation on the License Manager. If it fails, try offline as well. 
   • If there are any errors during the activation like "Your license activation failed, (blacklisted)" etc, please follow the article below.
   • Deactivate Dameware seat-based licenses (see "If the computer is not accessible")