Applications Systems

DPA database registration failure when you attempt to register a database on an external network

When you attempt to register a database instance in DPA, your DPA server may be unable to connect to the instance's server and registration of the instance will fail. This article describes why this happens and how to fix it.

First published date

11/1/2018 1:34 PM

Last published date

11/25/2020 5:03 PM

Overview

In some cases, when attempting to register a database instance in DPA, your DPA server may be unable to connect to the instance's server and registration of the instance will fail.

Product section

Database Performance Analyzer

Cause

Your database server is not configured to allow remote connections (for example, due to a firewall configuration blocking incoming connections on the database's port).

Resolution

There are a few ways to solve this issue. Check with your network administrator to find out which solution is suitable for your environment and security policies:

Change the configuration of your database server to allow external connections.

Move or install DPA on a server with access to your database server's network.

Set up an SSH tunnel for database instance monitoring .

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.