Control Alt Delete (CTRL + ALT + DEL ) not Working on Dameware Mini Remote Control (MRC)

4/1/2020 10:33 PM

7/27/2022 7:29 PM

The normal MRC SAS process.

SendSAS (Secured Attention Sequence) is a function of a Windows host that is called by the MRC to get back to the login screen of the remote host. Called by the MRC console to the MRC agent service installed on the remote host. The MRC agent service calls on the SendSAS function to the localhost that simulates SAS that brings out the session to the login screen.

If the local security policy of the remote computer is not configured to allow services and applications to simulate a SAS, The location of the GPE settings that control this delegation is stated below.

 

Dameware Remote Support & Mini Remote Control

SendSAS GPE settings is not configured to allow services to generate SAS

• The old version of Dameware MRC is installed

Option 1: 

Make sure that the Dameware Virtual Keyboard Emulation for Standard Keyboard is installed on the remote computer.

1. Open the Windows Device Manager.
2. Select Keyboards.
3. Check if the Dameware Virtual Keyboard Emulation for Standard Keyboard is installed.
4. If not, create an MSI installer package using the Dameware MSI Package Builder.
5. Make sure, that the Mirror and Keyboard driver is selected before building the MSI.

Option 2:

Check the Local Group Policy of the following

1. Run gpedit.msc
2. Under Computer Configuration, select Administrative Templates.
3. Click Windows Components, then Windows Logon Options.
4. Find Disable or enable software Secure Attention Sequence.

5. Click Enabled and set to allow Services to generate SAS.

6. Click Apply and OK.

For more SAS information, please refer to the link below:

https://docs.microsoft.com/en-us/windows/win32/api/sas/nf-sas-sendsas (© Microsoft 2020 available at https://docs.microsoft.com/ obtained on April 2, 2020)

Option 3:
 

1. Download the version 12.2.3
2. Install new standalone version
3. Uninstall and reinstall the new agent on remote machine
4. Connect to  machine, click the CTRL+ALT+DEL button

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