Network Management

Configuration Wizard hitting a Failure: Configuration step Update database account failed with error: The user name or password is incorrect

This article shows how to isolate and resolve a Configuration Wizard hitting a Failure: Configuration step Update database account failed with error: The user name or password is incorrect.

First published date

8/5/2021 12:03 AM

Last published date

2/12/2025 5:25 AM

Overview

Completing the Configuration Wizard hits a failure similarly showing below:

image.png
 

ERROR seen in the ConfigurationWizard.log (C:\ProgramData\SolarWinds\Logs\Orion)
ERROR ConfigurePluginDatabaseComponents - Failed configuring component Log Analyzer (479) 1 
SolarWinds.ConfigurationWizard.Plugin.Orion.ConfigurePluginComponents+ComponentConfigurationException: Aborting configuration ---> 
SolarWinds.ConfigurationWizard.Common.ConfigurationException: Configuration step Update database account failed with error: 
The user name or password is incorrect ---> System.ComponentModel.Win32Exception: The user name or password is incorrect

Product section

Network Performance Monitor

Cause

Incorrect SQL Database user name or password preventing the Configuration Wizard from completing successfully.

Resolution

  1. Perform steps to Verify the SQL and Orion server connectivity using the UDL file
  2. If the test connection fails just like below:
     
    image.png
    (Screenshot property of © 2018 Microsoft)
     
  3. RDP to the SQL Server and update/reset the user password to make sure that the correct one is being used to complete the Configuration Wizard
  4. Update the SQL password for Orion by a re-run of the Configuration Wizard
The Configuration Wizard should be able to complete.