Configuration Wizard Error: Access to the Path is denied

10/25/2018 11:45 AM

12/3/2021 9:12 PM

Symptom 1
The Solarwinds Configuration Wizard stops early with an error message.
"Access to the path 'C:\Inetpub\SolarWinds' is denied


Symptom 2:
In some cases you may also find the wizard stops with below error:

or 


 

Network Performance Monitor

For both symptoms step 3 below is worth checking.

1. Login as Local Admin on the Orion server
2. Open IIS Manager.
3. Under Sites,> verify NetPerfMon is running and bindings are correct.
4. Check permissions using the Orion Permission Checker and fix
5. Make sure UAC and Antivirus is Disabled
6. Run Configuration Wizard again. 

For symptom 2,

• Also check to make sure no Solarwinds Services and processes are running via windows service manager (services.msc) and task manager.
• Ensure Antivirus Exclusions in place on all Orion Servers if the servers have AV installed
• Re-run the config wizard.

-When you are installing or upgrading your SolarWinds products, SolarWinds recommends that you log in to your Orion systems with the local Administrator account (do not use a Domain Admin account) to avoid GPOs and any other potential permission issues. 
-Right-click the Orion Installer then "Properties" and "Unblock" and OK then right-click and choose Install as an Administrator.
-Check the file on the path if it is being used by another process:
Open the file location specified on the Error on ConfigWizard Log (located at C:\ProgramData\Solarwinds\Logs\Orion)
Backup the file first then Try deleting the file
It should return an error from Windows Saying that the file is in use by an application
Look for the application that is using the file on Task Manager. Select then End Task
Re-Run Config Wizard

-If the issue persists, try rebooting the server