Network Management

Cloud instance polling fails after renewing SAM and VMAN licenses

This article describes a workaround to use if polling of Amazon Web Services (AWS) and/or Azure instances fails after renewing SAM and VMAN licenses. The following message may appear: "Poll Now: Failed to poll instance 'Xxxxxx'. (License has expired or not valid.)" Allow time for polling to restart. If the issue still exists, restart Orion Services.

First published date

5/30/2019 10:08 PM

Last published date

5/30/2019 10:08 PM

Overview

Product section

Orion Platform

Cause

The polling process does not recognize the recently-renewed licenses so polling is blocked. This issue is slated to be fixed in a future release.

Resolution

After activating new license(s), wait 5 or 10 minutes for polling of cloud instances/VMs to start.
If polling does not begin, restart Orion services. (See Shutdown and restart Orion services .) Log out of the main Orion server and then log back in.

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