Tools
Check the Session Recording Repository of Dameware Remote Everywhere (DRE)
The articles show where the video session recording is being stored.
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Overview
Dameware Remote Everywhere can record the remote session, but it is not available by default to all technicians, and it needs to be manually enabled by an Admin who has access to the DRE web admin page as described below:
Product section
Resolution
If the video recordings were enabled and used, Tech can choose where to save the Session Recording:
If Local Only was selected, the session recordings are stored by default under C:\Users\[USER]\AppData\Local\Dameware Remote Everywhere\FLV
**Default path might change if there is a custom installation path set for the device***
For Azure and Amazon, Tech needs to provide its own credentials.
To change the "Local Only" default storage path, Tech needs to be in an active remote session to access this.
During a remote session, click the vertical ellipsis icon > Video Storage Location > Custom
Select the folder where you want to store the recordings, and click OK.