Network Management

After logging on to the SolarWinds Platform Web Console Unexpected Website Error, Request timed out is displayed for 'ViewID=1' Summary Page in NPM

Unexpected Website Error occurred 'Request Timed Out' when logging on and trying to view the initial Home Summary Page.

First published date

9/14/2019 6:03 PM

Last published date

6/25/2025 6:53 PM

Overview

This article goes over the error, troubleshooting and one resolution for the following error.


Error Details Saved Locally


Hubble shows Other Time High at 90% or above
 

Product section

Orion Platform

Cause

There are several potential causes to this scenario. 

Resolution

  1. Check Information Services, Orion Web and Business Layer Host logs. Logs are located in <InstallDrive>\ProgramData\SolarWinds\Logs\Orion. If you are unable to see log information:
  1. You can use Hubble to help determine where the biggest problem is.
    • If it is because of a Resource/Widget in a view, for example 
      • Test the page
      • Remove the resource
      • Select the view
      • Go to Manage Views,
      • "Load: Last XX Config Changes   126641.9 ms"
    • If Other Time is too high 90% or above, first quickest thing to do is to clear the Microsoft .NET Cache Manually
    • If this does not resolve the problem continue to follow steps from the following article:
  2. Check duplicate primary servertypes entries in Engines, OrionServers and Websites tables from the database
  • Open Database Manager
  • Navigate to Engines, OrionServers and Websites table
  • Check duplicated entry
  • If found any duplicate server entry:
    • Stop SolarWinds services from SolarWinds Platform Service Manager
    • Open database table with duplicate entry
    • Click Enable Table editing
    • Select the rows to be deleted and right click to delete
    • Close Database Manager
    • Start SolarWinds services from SolarWinds Platform Service Manager