Network Management

Status 400 config method POST" transform Request website error when using a load balancer in the Orion or SolarWinds Platform

Web logs show this error: ERROR ASP.global_asax - (null) XSRF token in header does not match (). ERROR SolarWinds.Orion.Web.Services.ResourcePickerWebServices - (null) Unexpected error ocurred during prebuilding resources cache. System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.x.x.x:80 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

First published date

7/30/2020 4:17 PM

Last published date

6/15/2023 7:35 PM

Overview

This article explains how to correct the problem that causes the web error listed above. This is an issue the user will need to resolve on their device.

Product section

Network Performance Monitor

Cause

Incorrect load balancer setup.

Resolution

A few things may resolve this issue:

Change the application profile on the load balancer.
Uncheck cookie-related options as shown in the image below. If the web server was changed or rebuilt, this can especially help.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.